Week 2: Our 2018 Audi Q5 45 TFSI long-term tester suffers tragedy early on in its residence at
It’s not been a good week. Inadvertently, our long-term Audi Q5 45 TFSI’s driver-side tyre met a nail one evening, and as a result I was greeted with a flat the following morning. I decided to leave the car and hop into a taxi instead, with a cunning plan to test out Audi’s roadside assistance programme later in the day. Mystery shopper style.
However, finding the number was a real chore; it wasn’t available on the Audi Middle East website, nor the dealership’s. This meant I had to call the nice people on the Audi Middle East PR team for assistance, thus blowing my cover. The extremely friendly lady from the roadside assistance team called me to check whether I was stuck on the side of the road or how urgently I needed help. This was followed by 15 more calls. While helpful, I guess they could dial down the enthusiasm a touch.
Shortly, a gent turned up in a bright yellow truck who replaced the stricken tyre with the space saver in the car in about 15 minutes, enabling me to drive to the service centre the following morning.
At the dealership I was advised to meet the service manager, who was an affable chap and informed me that the said tyre size wasn’t in stock but could be arranged within the day. And that it would cost about AED2,000. Great.
Having dropped off the Q5, I was offered a complimentary ride to my destination in a plush new A8, which I shared with two other people who had no idea where they wanted to go. But that’s a story for another day.
I picked up the Q5 later that afternoon and everything went swimmingly. It was a trouble-free experience overall, and if that’s indeed the case for all owners, who don’t happen to be automotive journalists, then I’d happily give them a pretty good score. Nice one, Audi.
2018 Audi Q5 45 TFSI quattro — Long-term review
Average fuel economy: 12 litres/100km
Lows: Driver side tyre puncture and it costs AED2,000
Highs: Good service, albeit the roadside assistance team could dial down the enthusiasm a touch
Costs this week: AED50 (Fuel)