Customers of the Toyota RAV4 Hybrid Experience Surprising Price Increases

Customers eagerly awaiting the delivery of their Toyota RAV4 Hybrid are now facing an unexpected shock: significant price increases. After enduring long wait times due to COVID-related supply restrictions, many buyers are frustrated to discover that their outstanding orders have come with higher price tags.

Several disappointed Toyota RAV4 Hybrid customers have reached out to express their frustration with the lack of transparency around price protection guarantees. One buyer reported that their dealership added an extra $7000 to the drive-away price initially agreed upon in November 2022. When questioned about the increase, dealership staff failed to provide a direct explanation and instead offered the option to cancel the purchase.

The original price for a RAV4 Cruiser Hybrid 2WD in November 2022 was $45,750 plus on-road costs. However, due to inflation-fueled price increases and subtle equipment upgrades, the price has now risen to $51,410 plus additional charges. While vehicle manufacturers are not legally obligated to protect orders from potential price increases, Toyota Australia further complicated matters by changing the terms and conditions of its price protection policy in May 2022.

It is suspected that the additional $7000 added to the final drive-away price is a result of the $5660 increase in the vehicle’s recommended retail price (RRP), as well as the subsequent rise in statutory costs such as stamp duty and delivery-related expenses. This situation is not isolated, as other RAV4 customers have also been asked to pay more than initially agreed upon at the time of purchase.

If customers find themselves in a similar predicament, it is important to familiarize themselves with the contract terms and conditions and hold the dealership accountable. Alternatively, there are other mid-size electrified SUV options available with shorter wait times.

As one unhappy customer questioned, “Is this the new normal that Toyota wants to treat all of its loyal customers with after making them wait for such a long period of time?”

Frequently Asked Questions (FAQs)

Q: What is the issue faced by Toyota RAV4 Hybrid customers?
A: Toyota RAV4 Hybrid customers are facing significant price increases on their outstanding orders.

Q: Why are customers frustrated?
A: Customers are frustrated with the lack of transparency around price protection guarantees and the unexpected price increases.

Q: How much was the original price for a RAV4 Cruiser Hybrid 2WD?
A: The original price was $45,750 plus on-road costs.

Q: What is the current price of the RAV4 Cruiser Hybrid 2WD?
A: The current price has risen to $51,410 plus additional charges due to price increases and equipment upgrades.

Q: What did Toyota Australia do to complicate matters?
A: Toyota Australia changed the terms and conditions of its price protection policy in May 2022.

Q: Why has an extra $7000 been added to the drive-away price?
A: The additional $7000 is a result of the increase in the vehicle’s recommended retail price (RRP) and statutory costs such as stamp duty and delivery-related expenses.

Q: Is this price increase isolated to one customer?
A: No, other RAV4 customers have also been asked to pay more than initially agreed upon at the time of purchase.

Q: What should customers do if they face a similar situation?
A: Customers should familiarize themselves with the contract terms and conditions and hold the dealership accountable. They can also consider other mid-size electrified SUV options with shorter wait times.

Q: How did one customer express their dissatisfaction?
A: The customer questioned whether this is the new normal that Toyota wants to treat all its loyal customers with after making them wait for such a long time.

Key Terms:
– Price protection guarantees: A guarantee that protects customers from price increases on their orders.
– Drive-away price: The total cost of a vehicle, including taxes, registration, and other charges.
– Inflation-fueled price increases: Increases in prices resulting from inflation.
– Statutory costs: Mandatory costs imposed by the government, such as stamp duty and delivery-related expenses.
– Recommended retail price (RRP): The price set by the manufacturer as the suggested selling price to the end consumer.

Suggested Related Links:
Toyota Official Website
Toyota Australia Official Website